Customer feedback is vital to the success of a company and Morton Buildings is no exception. For years, we’ve solicited customer feedback after every completed building project in the form of a survey. We ask for feedback on the sales consultant, construction crew, the product, and overall satisfaction.
When the responses are sent back to corporate in Morton, Illinois, we have a dedicated customer service department that reads every single one and logs the data. These surveys don’t just sit in a folder though. A monthly report is sent out to all employees with complete visibility. Our customer’s feedback is celebrated, discussed and acted upon. Why? Morton Buildings prides itself in its exemplary customer service and building quality. Our customers have shaped the company that we are today.
This year, for the first time ever, we are excited to be able to share our customer reviews on our website. They are updated on a regular basis and anyone is able to see the actual, date-stamped, returned survey. Referrals from customers have always helped set us apart in the marketplace, along with our non-prorated warranties and our people. Our transparency is yet another differentiator between our company and others.
We hope that you enjoy reading the customer reviews as much as we do!